How We Work
we care about our clients
At Collingwood Law Office, client satisfaction is our number one priority. This means making sure that our customers have a full understanding of what work is being done and how that work is being done on any given file. We firmly believe that our client’s interests are best served when they are informed, and to that end, we not only advise our clients, but also educate them on their legal rights and obligations to the best of our ability.
We Pursue Excellence
We do not provide service in every area of law, but for what we do, we aim to provide only the highest quality of service in our legal work. Over the years, we have worked hard to specialize in the fields we do practice in, never cutting corners or taking on files we are not confident in. We will gladly refer our clients out to other trusted lawyers for matters outside of our fields of expertise, because we understand the importance of placing the client’s interest first.
we provide pricing certainty
We know that uncertainty can create a lot of unnecessary stress, so we aim to provide our clients with a fixed quote for each file whenever it is practically possible. We are able to do this because of our wealth of experience in our practice which enable us provide accurate estimates of the work load for each file. We get rid of the unpredictability of billing by the hour, and our clients can rest easy, knowing that a few phone calls and emails won’t make an extra dent on their wallet.
We treat out clients like family
Although we are very serious about our work, we are easy going and fun people. We want our clients to talk to us as if they are speaking to a family member. Our team of lawyers and support staff come from all walks of life and a multitude of different cultures, so we are sensitive to the varying needs of different clients from different backgrounds. We also speak multiple languages, including English, Mandarin, Cantonese, Punjabi and Shanghainese.